FAQ

While our staff is caring for cats between 9am and 6pm, visits or check-in/check-outs are only by appointment. Check-out: 10:0-11:30pm Check-in: 3-5pm or by special arrangement.

Hopefully, your cat will enjoy her stay at the cat hotel without any incidents. We do monitor our furry guests carefully throughout the day and will try to reach you should we observe any concerning behaviours (inappetence, less energy, vomiting). If not an immediate emergency, we will wait for your instructions on how to proceed. Should we find any symptom to fall into the emergency category (open wound, continued severe vomiting / diarrhea, lethargy, rapid or open mouth breathing, blood in urine/stool), we will try to reach you or your alternative contact and proceed to bring your cat to our closest available vet or hospital (your preferred vet if they are available). For less urgent cases we work with Dr. Paws and can arrange house calls to the cat hotel as well. Transport and vet fees are chargeable, but we will only approve necessary treatments to stabilise your cat until we have your consent and further instructions.

Your cat's comfort is our top priority! We don't believe in small cabins for cat boarding and focus on your furbaby's well-being by providing behaviourally appropriate accommodation. Our staff has animal care experience or training and will treat your cat with respect and patience applying a Fear Free (TM) approach. We are also able to administer medications to cater to chronically ill or older cats.

For our 4 luxury suites we provide CCTV that will be accessible via login. For all cat booked in all rom categories we will provide daily picture and video updates! You may also bring your own home camera and log into our wifi is you wish to install it in another room.

At Shangri-Paw, we decided to provide comfort AND safety. Therefore, each surface needs to be wipeable, desinfectable or washable. Instead of scratch trees, we will provide your kitty with a cardboard scratchboard to take home at the end of the stay. We also have blankets and soft beds that can easily be washed in our washing machine. You are welcome to bring your own blanket, small scratch tree or soft house to make your kitty comfortable though! For long terms stays we also have sourced selected scratch trees or large scratch beds that can be purchased as an add-on. We opted for glass doors for our boarding rooms - to have maximum visibility on your kitty's room but also to prevent the spread of any communicable diseases! A sneeze through a meshed door could otherwise quickly lead to cats becoming sick.

Our luxury suites are the 4 most spacious and special rooms with a view to the outside world - ideal for cats that love to climb and need space. Or cat families of multiple cats. Deluxe rooms offer ample space for 1-2 cats with a view into the hotel. Comfort rooms provide a comfortable and cozy space with certification to lounge and climb - they are best suited for 1 cat. Villas are cat cabinets - but at a height of 1.5m still offer enough space for a single cat to stay for a short term stay (2-3 days or while waiting for a room to become free). Come for a visit before you book and check what suits your cat!

Your kitty will feel much more comfortable at a cat hotel with familiar items during her stay, please pack the following: - their regular food for the time of their stay - favourite brush - favourite toy - favourite bed, blanket, t-shirt - favourite treats - sturdy hard carrier for transport (reasonable size, no large transport box)

To book, please follow the below steps: 1. Fill out out booking enquiry form indicating your preferences (ideally before or after visiting us in person) 2. Our team will get back to you within 48 hours to confirm your booking 3. Sign off our booking requirements and our booking contract 4. Make payment via bank transfer or Pay Now

Yes, your cats can stay with their friends. We are currently allowing a second cat for free as we think two cats are better than one! You may also book 2 adjoining rooms to ensure they all have enough space - especially if you have 3-4 cats. A discount for the second room of 20% is available (unless the booking falls into our blackout period). *Note: should cat show any signs of aggression during their period, we will may have to separate them into different rooms and change the rates accordingly.

Many pet owners plan their holidays in advance and we try to plan availabilities as early as possible. 30 days in advance: Full refund (minus $100 service fee) 7 days in advice: 50% of booking fee will be converted into credits for a future booking (minus $100 service fee) Less than 7 days in advance: 100% of booking fee will be converted into credits for a future booking (minus $100 service fee)

Upon booking we will provide you with a discount code upon request. So if your cat still requires the pre-boarding check (FIV/FELV test, vaccination (booster), deflea and deworming treatment) you may book this at a discount of 15%.

Cats are creatures of habit and any change may cause stress, which in return may cause your cat to refuse to eat or have an upset tummy. We therefore require you to send your kitty's food (dry, freeze dried, canned) along. Dry food needs to be delivered in a sealed bag or airtight container. If absolutely required we have a small menu with selected dry and wet food on offer (chargeable). Note: We can serve your cat freeze dried food, canned/pouch wet food and dry food. We are currently unable to serve raw or home cooked meals due to hygiene risks.

Yes, let your kitty make the calls! We have teamed up with Carisa from Primal Connection who is offering a special package at $75 which includes a 20 minute remote session to connect with your kitty about the upcoming stay and prepare them for what is coming (maybe even pick a room for themselves) and a 10 minute check-in a few day into boarding to see how we are doing! So you don't have to trust our word, but can check with your kitty if they'd prefer more or less interaction and how we can make them more comfortable.

We provide basic spa and maintenance grooming such as brushing, ear cleaning and nail trimming if your cat is happy for us to do so. We use a Fear Free(TM) approach for our stays and would only attempt to carry those out if your cat can be handled with minimum restraint or be motivated with treats to comply. If you wish to you have your cat professionally groomed or would like to book add on services (fur trimming, bathing) during their stay, we can arrange for an in-house grooming service at extra charge and with a separate booking and consent form to be filled out.

We want to make your cat feel comfortable and at home, so the following is included: - serving of 2-3 daily meals according to their preferred schedule (food to be provided by you or charged based on selection) - Daily play or interaction time, daily brushing (FOC) - Nail trimming / ear cleaning (if your kitty is happy with us) (FOC) - At additional charges may apply : giving oral medication, subcut fluids etc.