FAQ

Your cat's comfort is our top priority! We don't believe in small cabins for cat boarding and focus on your furbaby's well-being by providing behaviourally appropriate accommodation. Our staff has animal care experience or training and will treat your cat with respect and patience applying a Fear Free (TM) approach. We are also able to administer medications to cater to chronically ill or older cats.

While our staff is caring for cats between 9am and 6pm, visits or check-in/check-outs are only by appointment. Check-out: 10:00-11:30am

Check-in: 3-5pm

or by special arrangement.

For our 4 luxury suites we provide CCTV that will be accessible via login. For all cat booked in all rom categories we will provide daily picture and video updates! You may also bring your own home camera and log into our wifi is you wish to install it in another room.

Hopefully, your cat will enjoy her stay at the cat hotel without any incidents. We do monitor our furry guests carefully throughout the day and will try to reach you should we observe any concerning behaviours (inappetence, less energy, vomiting). If not an immediate emergency, we will wait for your instructions on how to proceed. Should we find any symptom to fall into the emergency category (open wound, continued severe vomiting / diarrhea, lethargy, rapid or open mouth breathing, blood in urine/stool), we will try to reach you or your alternative contact and proceed to bring your cat to our closest available vet or hospital (your preferred vet if they are available). For less urgent cases we work with Dr. Paws and can arrange house calls to the cat hotel as well. Transport and vet fees are chargeable, but we will only approve necessary treatments to stabilise your cat until we have your consent and further instructions.