Your cat needs to be fully vaccinated (or have a vet-issued titre test or exemption memo), sterilised if over six months old unless your vet advises otherwise, free of any contagious illness, and tested for FIV and FeLV.
Lastly we also need you to submit a copy of your cat’s AVS license from September 1, 2026.

It starts with an enquiry and a free private tour, so you can see the rooms and meet us before you commit. Once you have chosen a room, full payment confirms the booking and holds the room for your dates. First-time guests get 10% off their first stay outside peak periods.

Full payment confirms and secures your room for the dates you book. Peak periods such as school holidays and year-end may carry a firmer policy. Ask us for the details for your dates.

We ask for reasonable notice so we can offer the room to another cat. Off-peak dates are more flexible than peak periods like school holidays and year-end. We will confirm the exact terms with you when you book.

In Singapore, commercial pet boarding is regulated by the Animal & Veterinary Service (AVS). A licence means the facility meets standards for housing, hygiene, disease control and animal welfare, and can be inspected. Choosing a licensed cat hotel protects your cat and gives you recourse if something goes wrong. Shangri-Paw operates to AVS licensing standards.

Ask the facility for its AVS pet boarding licence number, or check the licensed premises listing on the NParks website. A reputable cat hotel will share this without hesitation. Our is AVS00070.

Ask five things: is it AVS licensed, is it cat-only, how big is each cat's space and is it ever shared, who handles medication and what is their training, and what happens if a cat falls ill. Ask to see the actual rooms, not just a brochure. On a Shangri-Paw tour you can ask all of these and see the answers in person.

A good cat hotel is cat-only, so there are no dogs and no barking. It gives each cat a private room rather than a stacked cabin, keeps guests fully separated for disease control, is run by people with animal-care training, and can handle medication and senior or medical needs. Clean, calm, quiet, and transparent about pricing and policies.

Bring your cat's usual food, its vaccination record, any medication with clear dosing instructions, and one or two familiar-smelling items like a blanket or worn t-shirt. That is it. We provide the room, litter, bowls, bedding and daily care. Keeping food and scent consistent helps your cat settle faster.

Keep vaccinations current, pack familiar-smelling bedding and your cat's normal food, and if you can, book a tour beforehand so the space is not brand new on day one. Send us your cat's routine, quirks and any medical notes ahead of time so we can match its day to home as closely as possible. For anxious cats, a short familiarisation visit helps a lot.

No, but we offer free tours by appointment  and highly encourage everyone to come for a visit before booking. We will only book one tour at a time so we always have time to focus both on cats and visitors alike. Tours, visitors or guests checking out their cats are also never left unattended. This is to avoid stressing our guest kitties with too much noise, chatter or commotion.

Unfortunately, no pet can be brought for a tour. All cats entering our facility must fulfil all boarding requirements and we need their records on file. Also, a short visit or even a “test stay” of 1-3 nights is no indication how your cat will do in a longer boarding situation as often they take a few days to settle in. But they ALL do eventually. So you can save this money and spoil them with treats instead.