What to Look for When Conversing with the Staff of a Cat Hotel? 

You're in the lobby of a luxury cat hotel in Singapore, carrier in hand, and lots of questions occupying your mind. The staff at the cat hotel seem nice, but are they truly equipped to care for your cat? 

Your feline friend is family, not just a pet. You wouldn't leave a child with just anyone, so why should your cat be different? 

The right questions can speak volumes about the quality of care. Let's look at what you should ask to ensure your cat gets the five-star treatment they deserve.

Understanding of Cat Behaviour

Ask about training in cat body language and communication. Can they spot signs of stress in cats? How do they handle anxious or aggressive cats? Do they use Fear Free methods? Well-trained staff should easily explain these concepts and how they create a calm environment. 

Medical Care Capabilities

Inquire about administering medications. Do they have experience with common cat health issues? Ask about their relationship with local vets and veterinary nurses and how quickly they can get medical attention if needed. Could they keep administering subcut fluids or administer oral mediation? Well-trained staff should confidently explain their medical protocols.

Daily Routine and Enrichment

Ask about the cat’s daily schedule. How often do they get one-on-one playtime or attention? What enrichment activities or toys do they offer? The staff should describe a routine catering to individual needs.

Cleanliness and Hygiene Practices

Question their cleaning procedures. How often are litter boxes cleaned? What disinfectants do they use? Ask about preventing the spread of illnesses between cats. A good cat hotel has strict, regular cleaning routines.

Communication with Owners

Ask how often they update owners. What methods do they use? Can you check in on your cat via video or photos? A good cat hotel has a system for keeping owners informed.

Handling of Special Needs Cats

Ask how they care for senior cats or those with chronic conditions, dietary issues, or anxiety. A good cat hotel has experience with various special needs and can clear all your doubts with patience and care. Look for genuine interest in understanding your cat's needs. 

Staff Qualifications and Ongoing Training

Ask about staff qualifications. Do they have animal care certifications or have they worked in pet care before? How often is additional training required? Look for passionate team members committed to continuous learning in feline care. 

Facility Design and Safety Features

Inquire about housing design. How do they ensure cats can't escape? What safety measures prevent accidents? Ask about temperature control and ventilation too. Well-designed facilities prioritise both safety and comfort. 

Handling of Emergencies

Inquire about emergency protocols. What if a cat stops eating or seems ill? How do they handle disasters or power outages? Well-trained staff should have clear plans for various scenarios.

Final Thoughts

Asking key questions helps ensure your cat gets the best possible care. At Shangri-Paw, we welcome these inquiries. We are mainstream media's most trusted cat hotel in Singapore.

Our extensively trained staff is passionate about cat behaviour, health, and enrichment. We believe in transparency and open communication with cat owners. Talk to our team and you'll find we're dedicated to providing a home away from home, with your peace of mind as important as your cat's comfort. Get in touch with us today to find out more.

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